􀄪 More projects

Résumé

Résumé

About

About

Redesigning Verizon’s key flows to integrate new services seamlessly

Redesigning Verizon’s key flows to integrate new services seamlessly

Internship | UX design, Web design, Edge case

Overview

Overview

At AKQA, I redesigned Verizon's activation and payment flows to seamlessly integrate new services across Verizon's multiple platforms. I identified problem spaces and opportunities in existing flows, owned user journey and designed new account management features. Please get in touch for more details.

At AKQA, I redesigned Verizon's activation and payment flows to seamlessly integrate new services across Verizon's multiple platforms. I identified problem spaces and opportunities in existing flows, owned user journey and designed new account management features. Please get in touch for more details.

Overview

Time
June - August 2023 (10 weeks)

Time
6 weeks – Jan - Feb 2024
(20 hours/ per week)

My role
UX Designer

My role
Sole Designer: End-to-end design,
Project management

Tool
Figma

Tool
Figma, Jira

team
1 Design Lead, 2  UX Designers, Development Team, 2 Visual Designer, 2 Project Managers, 1  Copywriter

Team
 2 Founders, 4 Engineers, 1 Copywriter

Timeline

Contribution

Contribution

Initiated early findings and identified problem spaces

  1. Current activation, payment flows audit on VZ's various platforms

  2. iOS/Android native activation flows audit

  3. Competitors flows audit

  4. Current web landing pages audit for new services

Owned high-level user experience development

  1. Current activation, payment flows audit on VZ's various platforms

  2. iOS/Android native activation flows audit

  3. Competitors flows audit

  4. Current web landing pages audit for new services

Designed new account management features

  1. Current activation, payment flows audit on VZ's various platforms

  2. iOS/Android native activation flows audit

  3. Competitors flows audit

  4. Current web landing pages audit for new services

Crafted internal design materials

  1. Current activation, payment flows audit on VZ's various platforms

  2. iOS/Android native activation flows audit

  3. Competitors flows audit

  4. Current web landing pages audit for new services

Recontextualizing airport wait time 􀄫

Recontextualizing airport wait time 􀄫

ⓒ 2025 Junhyung Cho

Email

Linkedin